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Policy and Guidelines

SAFETY

Our priority is the safety of our staff and client. Therefore:

  • We reserve the right to cancel booking due to severe weather conditions.

  • We reserve the right to deny any job or task if we feel it is too unsafe or unsanitary. We will however, make every effort to accommodate the best we can. 

  • We reserve the right to cancel appointment when we feel unsafe entering your home or premises.

  • We do not allow our staff to reach higher than a regular step tool ladder. Hanging lights or fixtures higher than we could reach will not be cleaned.

ARRIVAL TIME

            Timing is not always exact as it’s easy to run over during a clean and then taking into considertaion  the time allotted to travel to you. (Ex: traffic, delays, etc) Please allow up to an hour window on your cleaning time as sometimes it can be unavoidable. We do apologize in any inconvenience. 

TIME FRAME

            Time indicated in every invoice were estimated. Cleaning could take longer than what was initially calculated due to a lot of unforeseen things that may appear during the cleaning process. At Cleanfinity, our priority is to ensure high satisfaction of our client and we'll do our best to deliver our promised.

FEES AND PAYMENTS

             We charge $35/hr/person and the fees and or hours of cleaning quoted in the Confirmation are estimates only and may be subject to change based on the actual condition of the Premises. Our team comes in pair and we add additional cleaner depending on the amount of job that needs to be done. We will notify you an hour before if we will add additional cleaner and it will only means the job will be finish faster. Cleanfinity Services may changes its fees from time to time upon notice to you. Fee are exclusive of all applicable taxes.


           We accept the following forms of payment: MasterCard, VISA, AMEX, check, and cash. Payment must be made in full to Cleanfinity Services upon completion of service. A finance charge of 2% per month (24% annually) will be charged on all past due balances. A $25 fee is applied to all NSF or declined checks.

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